The clauses of the reservation conditions of the WEBSITE: https://hotelboutiqueedelweiss.com, of which HOTEL Y CENTRO DE NEGOCIOS EDELWEISS, SL, hereinafter, HOTEL BOUTIQUE EDELWEISS, with address: ROSELLO D' AMUNT, 9, is the administrator. , CP: 08530, Town: LA GARRIGA, Province of: BARCELONA, regulate the online reservation of stays in our Hotel and the services offered on this website.
Due to the content and purpose of the WEBSITE, people who want information must fill out the contact form, those who wish to make a reservation for our stays must register in the USERS/CLIENTS form, which is acquired by completing the form. of, REGISTRATION, your data will be incorporated into an automated file for its protection in application of, RGPD-EU-2016/679, the LOPD-3/2018 of Guarantee of Digital Rights, the Law applicable to electronic commerce, EU-Directive -2009/136/CE, the LSSI-CE, 34/2002, Directive 2011/83/EU, on consumer rights, and law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers, users and other complementary Laws.
Consent of the minor: According to article 6 section f, and article 8, section 1, of the RGPD-EU-2016/679, and by the LOPD-3/2018, Guarantee of Digital Rights in its article 84, (protection of minors on the Internet), state that when the interested party is a minor under 16 years of age, they will not be able to give their consent for an online business to collect their personal data, such treatment will only be considered lawful if the consent was given or authorized by the owner or holders of parental authority or guardianship over the minor, and only to the extent that it was given or authorized in relation to the direct offer of information society services, unless the minor is at least 16 years old, which will be lawful Your consent.
1. HOTEL INFORMATION WEB CONTENT:
The WEBSITE: https://hotelboutiqueedelweiss.com, of which HOTEL BOUTIQUE EDELWEISS is the Administrator, for online reservations of stays at our Hotel that has luxury rooms each uniquely designed, a select Restaurant where you can taste dishes made with the best seasonal products or as a business center providing attendees with personalized professional attention.
HOTEL BOUTIQUE EDELWEISS, offers banquet services for wedding ceremonies, business meetings, training courses, exhibitions, conferences or product presentations for small groups, is located in La Garriga, in the heart of the Vallès Oriental, 30 kilometers from Barcelona, It is a hotel designed for relaxation and disconnection and with the reception open 24 hours a day with personalized customer service, to enjoy your stays to the fullest.
2. RESERVATION PRICES:
Reservations can be made by registering on this website. The displayed prices indicated through the WEBSITE include VAT on all stays and services offered.
3. RESERVATION CONDITIONS:
a) With the acceptance of the reservation conditions and conditions of use of the website and for the reservation to be effective, payment for the stay is required at the time of reservation.
b) The administrator of the website, https://hotelboutiqueedelweiss.com, will send a notice to the USER/CLIENT's telephone number or email, accepting or not accepting the requested reservation.
3.1. CHECK-IN- ENTRY.
Access to the Hotel will be from 15.00:XNUMX p.m.
3.1. CHECK.OUT-EXIT.
The departure time from the Hotel will be no later than 11 am.
4. METHOD OF PAYMENT.
The USER/CUSTOMER will pay with euro currency at the time of paying for the stay at the Hotel at the time of reservation.
The USER/CUSTOMER will use the payment system; DEBIT CARD, VISA, MASTERCARD, AMERICAN EXPRESS and others.
The USER/CUSTOMER must notify the administrator of the website of any improper or fraudulent charge in the payment system used, by email, info@hotelboutiqueedelweiss.com, or by telephone, +34 93 841 81 24, at the earliest. possible period of time so that the administrator of this website can carry out the appropriate procedures.
5. WEB SECURITY MEASURES:
This WEBSITE, https://hotelboutiqueedelweiss.com, complies with the regulations, PCI-DSS (Payment Card Industry-Data Security Standard), mandatory compliance for all those websites that store, manage and process sensitive financial information such as bank card data.
This website, https://hotelboutiqueedelweiss.com, has the maximum security measures commercially available in the sector. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit to 256-bit algorithms, which ensure that it is only intelligible and understandable by the USER's device and that of the WEBSITE.
6. WITHDRAWAL OR CANCELLATION OF RESERVATIONS:
6.1. CANCELLATION PROCEDURE:
The content of these web reservation clauses and with the acceptance by the client, act as proof of the management carried out between the client and the administrator of the website, in accordance with Royal Legislative Decree, 1/2007, in its article 69. , 71 and 76, Law 3/2014 of March 27, article 71,104,107, and 108, reservations made through this website may be canceled and refunded, provided that the USER/CLIENT informs the HOTEL BOUTIQUE EDELWEISS that I make the reservation.
To cancel reservations, you must follow the following instructions:
1.- The cancellation of the Hotel reservation must be communicated to the web administrator within a period of 48 hours before the reserved date of arrival at the establishment.
2.- Communication of cancellation less than 48 hours from the date of arrival at the Hotel will not refund the amount of the reservation made and paid.
3.- Failure to appear by the client who made the reservation on the arrival date will be considered a no-show, with the loss of the amount paid for the reservation. The reservation will only be kept active in reservations of several days and if the client notifies the web administrator of the delay, if any, of arrival at the Hotel.
The right of withdrawal will not be applicable, in accordance with article 103 of Law 3/2014, when the following section applies:
l) Hotels, transportation of goods, vehicle rental and services related to leisure activities, if the contracts provide for a specific date or period of execution (arrival and departure).
To cancel, you must inform as soon as possible, identifying yourself with your ID or supporting document. The information must be made to email; info@hotelboutiqueedelweiss.com,
The administrator of the website accepts and processes withdrawals and cancellations under the protection of local laws and the aforementioned EU Directives.
7. REFUNDS TO THE USER/CUSTOMER:
Only in the event that the service or accommodation is defective, incorrect or not what was reserved, the administrator of the website will refund the amount paid to the USER/CUSTOMER, in accordance with article 107 of Law 3/ 2014.
The website administrator will manage the order to refund the reservation amount under the same system that was used for payment. The application of the refund to the USER/CUSTOMER's account or credit card will depend on the issuing bank.
8. APPLICABLE LAW AND ARBITRATION:
These terms and conditions of reservation and use are governed by the Spanish legislation applicable on the matter. To resolve any controversy or conflict that arises, the parties submit to the jurisdiction of the courts of, GRANOLLERS, Judicial District of, LA GARRIGA, the city of origin of, HOTEL BOUTIQUE EDELWEISS, owner of the WEBSITE, unless the law imposes another jurisdiction.
8.1. LITIGATION RESOLUTION:
By Law 7/2017, of November 2, in its Article, 40.5, by which Directive, 2013/11/EU, Regulation-EU-524/2013, of the European Parliament and of the Council is incorporated into the Spanish legal system , of May 21, in its Article, 5.1, relating to the alternative resolution of consumer disputes: Online dispute resolution platform: (click here).
9 PRIVACY POLICY
HOTEL BOUTIQUE EDELWEISS, with CIF: B55215800, informs of the possibility of exercising the rights of access, rectification, opposition, deletion, limitation, and portability, these rights may be exercised by any means that leaves a record of their sending and receipt to the address of the website administrator or to the Email: info@hotelboutiqueedelweiss.com, providing a photocopy of the DNI or alternative documentation that proves your identity.
IMPLEMENTATION OF THE CLAUSES: 21/03/2023.